Refund policy

Return Policy

  • Returns are only accepted for an exchange or credit. We are unable to offer refunds.
  • To qualify for a return, the item must be unused and in its original condition and packaging. Sale items final.
  • A 20% restocking fee is applied to all purchases returned for a credit.
  • For online purchases, upon receiving and inspecting your return, we will email you to confirm its receipt and inform you of the approval or rejection.

Exchanges:

  • Defective or damaged items can be exchanged for the same product. Contact us at info@ceniany.com and return the item to 181-203 Broadway, Unit #1231, Jersey City, New Jersey, US 07306.

Gifts:

  • Gifted items will receive a gift credit upon return. A gift certificate will be sent upon receiving the returned item.

Shipping:

  • Return your product to 181-203 Broadway, Unit #1231, Jersey City, New Jersey 07306.
  • You are responsible for the return shipping costs, which are non-refundable. The return shipping cost will be deducted from your refund.
  • Consider using a trackable shipping service or purchasing shipping insurance for items over $75.

We recommend tracking high-value returns as we cannot guarantee their receipt.

Store Policy for Custom Made Design Orders

Thank you for choosing our store for your custom design needs. We are committed to delivering high-quality, personalized items that meet your specific requirements. Please review our policy regarding custom made design orders to ensure a smooth and satisfactory experience.

  1. Design Approval and Specifications: All custom designs will be executed based on the approved sketch or design provided by the customer. It is essential that the customer reviews and approves the final design and measurement specifications before production begins. Any modifications to the design or measurements must be communicated and approved prior to the commencement of the project.
  2. Alterations Fees: Should you require any alterations to your custom order after the initial design has been approved, additional fees will apply. These fees are determined based on the number of changes requested and the complexity of each alteration. We will provide an estimate of alteration costs upon review of the requested changes.
  3. Final Sale: Please note that all custom orders and clearance merchandise sales are final. Due to the personalized nature of custom designs, we are unable to offer refunds or exchanges once the final product has been completed and delivered. We encourage customers to thoroughly review and confirm all design details and measurements before approving the project to ensure complete satisfaction.

Thank you for your understanding and cooperation. We look forward to bringing your unique vision to life. If you have any questions or need further assistance, please do not hesitate to contact us.